TERMS & CONDITIONS

SITE CONDITIONS:
We recommend you carefully read the said terms and conditions. Arabia Travel reserves the right to change, update, or correct any of the terms and conditions.
These terms and conditions can be made available to the client at the time of the booking.
We recommend that you print a copy of the applicable booking conditions when making a booking. Should you have any questions about the terms and conditions then you can request us for additional information.

Booking conditions contain limitations and exclusions of liability, and cancellation and amendment charges are payable if a booking is cancelled or amended after it has been confirmed.

By using this Site you agree that:-

  1. You accept financial responsibility for all transactions made under your name or account;

  2.  You must be 18 years of age or over and have legal capacity;

  3. You warrant that all information you provide about yourself and about anyone else shall be true and accurate;

  4. This Site must not be used for speculative, false or fraudulent bookings;

  5. The transmission of threatening, defamatory, pornographic, political or racist material, or any material that is otherwise unlawful or offensive via this Site is expressly prohibited;

  6. This Site and any of its content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you except that one copy of the information contained within the Site may be made by you for personal, non-commercial use.

LAST MINUTE BOOKING:
Arabia Travel requires advance reservations on all tours, at least 48 hours in advance for day tours, excursions or any other activates available on our website, and 72 hours in advance for multi days tours.

PRICES:
Our prices for tours and activities are based on Saudi rihal or US dollar, for any other currency please refer back to us.
Arabia Travel reserves the right to adjust the prices in case the Saudi Arabia government increases the percentage of taxes and / or changes in exchange rates or rate increases from suppliers, without prior notice.
Once full payment has been received by Arabia Travel, no surcharges in respect to currency fluctuations will be applied.

 

ITINERARY CHANGES:
Arabia Travel reserves the right to amend itineraries for reasons beyond control including weather conditions or unforeseen circumstances. We will notify you in writing of any change of a significant nature.
Arabia Travel has the rights to substitute hotels, lodges, inns and camps with properties of similar standard.

 

GUIDES:

Guides with languages other than English may be at a supplement. Please check with us.

AMENDMENT:
Any Amendment must be sent to us in writing. We strongly recommend to opt for your final itinerary prior to your booking. Requested amendments, especially some days prior to arrival and during the tour, cannot always be considered if the expected complexity is not matching with our operational procedures and personnel capacity.

 

CANCELLATIONS POLICY:
The penalty sanctions in case of the tour cancellation depend on the cancellation policy of the certain hotels, transportation companies involved in the tour or time of the booking and seasonality.
Specific cancellation information will be provided after booking your tour displayed in the confirmation letter.

TRAVEL AND MEDICAL INSURANCE
It is highly recommended to be insured for the duration of your trip. You need comprehensive travel insurance to cover cancellation, health requirements, luggage and additional expenses (e.g. World Nomads). Insurance policies rarely cover for loss of cash. 

ACCOMMODATION:
There are a variations of the room category in each hotel. This is beyond the control of Arabia Travel. Please refer to us for more confirmation.

 

CLAIMS:
At Arabia Travel, our mission is to ensure that our guests develop confidence in us and we aim to become an efficient service provider that is ever ready to listen and solve problems. We are committed to provide efficient and effective services in handling complaints and enquiries.
If we cannot resolve your complaint straight away, we will strive to resolve it within 14 working days. For complaints which may take more time to resolve, we will keep you informed every 14 working days on the status until it is resolved.

 

VISA:
Visa arrangements can be done directly through the client or through Arabia Travel.Visa is free for those of an unrestricted nationality. 

 

Refusal of entry at the border:

As a travel group we make sure that you have all the information you need regarding crossing the border prior to your trip, however we have no control over the procedures and systems followed by the border authorities, so we can’t guarantee your entry at the border.

 

Please be aware that if a guest is denied entry at the border by the border authorities for any reason, we can’t be responsible for that, hence the cancelation terms shown below would be applicable.

LIABILITIES:
Our prices are based on the prevailing on the local tariffs agreed with our cooperators. Arabia Travel cooperators reserve the right to adjust the prices in case the Saudi Arabia government increases the percentage of taxes and / or changes in exchange rates or rate increases from cooperators, without prior notice.

IMPORTANT INFORMATION:
We are an independent travel group, a private initiative in Saudi Arabia that cooperates  with local licensed guides.

 

©2019 by ARABIA TRAVEL